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At BIRDWIRE, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application and website (collectively, the “Platform”). Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

Personal Data: We may collect personally identifiable information, such as your name, email address, and phone number when you register on the Platform, subscribe to our newsletter, or contact us for customer support.
Usage Data: We automatically collect information about your interactions with the Platform, such as your IP address, browser type, device information, pages visited, and the dates/times of your visits.
Cookies and Similar Technologies: We use only the cookies and browser storage that are strictly necessary to provide the Platform, such as keeping you signed in. We do not use analytics or advertising cookies. See section 4 for details.

2. How We Use Your Information

To Provide and Improve Our Services: We use your information to deliver and improve our services, process transactions, and manage your account.
To Communicate With You: We use your contact information to send administrative information, updates, and promotional materials.
To Personalize Your Experience: We use information to personalize your experience on our Platform, including showing you content that we think you might be interested in.
To Enhance Security: We use information to help keep our Platform safe and secure and to monitor and verify identity or service access.

3. Disclosure of Your Information

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies, Local Storage and Similar Technologies

Last updated: 18 October 2026

4.1 What these technologies are. Cookies are small text files that a website places in your browser. Local storage and session storage are similar browser features that let a website keep information on your device: local storage persists until it is deleted, while session storage is deleted when you close the browser tab. In this section, “cookies” refers to all of these technologies unless stated otherwise.

4.2 Our approach. Under the Danish rules on information storage and access in terminal equipment (implementing Article 5(3) of the EU ePrivacy Directive), a website must obtain your consent before storing or reading information on your device, unless doing so is strictly necessary to provide a service you have explicitly requested. On birdwire.dk we only use cookies that are strictly necessary for that purpose. We do not use analytics cookies, advertising or marketing cookies, social media tracking pixels, or any other technology that tracks you across websites. For this reason, we do not ask for cookie consent. If we ever introduce cookies that are not strictly necessary, we will ask for your consent before they are set and update this policy accordingly.

4.3 Cookies set by birdwire.dk. The table below lists every cookie and storage entry that birdwire.dk itself places on your device. Most of them are only set when you sign in or use a specific feature.

Name	Type	Purpose	Duration
`@@auth0spajs@@::…` `@@user@@::…`	Local storage	Keeps you signed in. Holds the access, identity and refresh tokens issued by our sign-in provider, Auth0, for the part of the Platform you signed in to (shopping and pickup, merchant tools, or administration), together with your basic profile (name, email address and profile picture).	Until you sign out or your session expires
`auth0.<id>.is.authenticated` `_legacy_auth0.<id>.is.authenticated`	Cookie (first-party)	Records that you are signed in, so that your session can be restored when you return. Contains no personal data. The second cookie is a compatibility copy for older browsers.	1 day, or until you sign out
`a0.spajs.txs.<id>`	Session storage	Security. Holds one-time values used while you are sent to the sign-in page and back, which protect the sign-in against forgery and interception.	Deleted when sign-in completes or the tab is closed
`gb_merchant_terms_consent`	Local storage	Merchants only. Records which version of the merchant terms you accepted, and when, while you register your business.	Until you clear your browser data
`gb_merchant_onboarding_info`	Session storage	Merchants only. Keeps the business details you have entered (business name, email and address) between the steps of the registration, so you do not have to enter them again.	Deleted when the tab is closed
`gb-redeem-camera`	Local storage	Merchants only. Remembers which camera you selected on the pickup scanner, so it opens with the same camera next time. Only a device identifier is stored; no images are stored.	Until you choose another camera or clear your browser data

4.4 Third-party services. Some features are provided by the following service providers. When you use these features, the provider may set its own cookies or receive technical information from your browser, such as your IP address and browser type. Each provider processes this information in accordance with its own privacy policy.

Auth0 (Okta, Inc.), sign-in: When you sign in or create an account, you are taken to a sign-in page hosted by Auth0. Auth0 sets cookies on its own domain to maintain your sign-in session, remember the device you signed in from, and protect accounts against fraud and automated attacks. Privacy policy: okta.com/privacy-policy.
Stripe, payments: Card payments are completed on a payment page hosted by Stripe (Stripe Checkout), and merchants set up payouts on pages hosted by Stripe (Stripe Connect). Stripe sets cookies on its own domains to process payments and prevent fraud. Birdwire never receives or stores your full card number. Privacy policy: stripe.com/privacy; cookie policy: stripe.com/cookies-policy/legal.
Mapbox, Inc., maps: Pages that display an interactive map, such as a shared post’s location or the address field when a business is registered, load the map from Mapbox. Your browser sends technical information, including your IP address, to Mapbox when the map loads. Mapbox stores an anonymous identifier in local storage (mapbox.eventData…), used to count map loads for billing and service operation, and may cache map images in your browser (mapbox-tiles) to make maps load faster. Privacy policy: mapbox.com/legal/privacy.
Google Maps, directions: The “Directions” and map links open Google Maps only when you select them. Nothing is loaded from Google before you do.

All fonts used on birdwire.dk are hosted on our own servers. Your browser does not contact Google Fonts or any other font provider when you visit the Platform.

4.5 Transfers outside the EU/EEA. Auth0, Stripe and Mapbox may process the information described above outside the European Economic Area, including in the United States. Where they do, the transfer relies on the EU–U.S. Data Privacy Framework for providers certified under it, or on the European Commission’s Standard Contractual Clauses.

4.6 Legal basis. We store and read the information listed in sections 4.3 and 4.4 without consent because it is strictly necessary to provide the services you request: signing in, buying and paying, picking up an order, and registering a business. Any personal data involved is processed to perform our agreement with you (GDPR Article 6(1)(b)) and, for security, fraud prevention and the display of maps, on the basis of our legitimate interest in operating a secure and usable Platform (GDPR Article 6(1)(f)).

4.7 Managing and deleting cookies. Signing out removes the sign-in tokens from your browser. You can also view, block or delete cookies and website data at any time in your browser settings. Because all cookies on birdwire.dk are strictly necessary, blocking or deleting them will sign you out, may prevent you from signing in or completing a purchase, and will reset preferences such as your scanner camera choice.

4.8 The Birdwire mobile app. This section describes the birdwire.dk website. The Birdwire mobile app stores the information it needs to keep you signed in and to work properly on your device, using your device’s secure storage.

4.9 Changes. We will update this section whenever we change the cookies or similar technologies we use. If a change introduces technologies that require your consent, we will ask for that consent before they are used.

5. Your Data Protection Rights

Access and Update: You have the right to access and update your personal information.
Delete: You can request the deletion of your personal information, subject to certain legal exceptions.
Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails.

6. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Changes to This Policy

We may update this Cookie and Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. GDPR Compliance

Data Collection and Processing: By using this mobile application ("App"), you acknowledge and agree that we may collect and process certain personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Personal data may include but is not limited to your name, email address, location data, device information, and usage data.
Lawful Basis for Processing: We will only collect and process your personal data where we have a lawful basis for doing so. This may include your consent, the necessity for the performance of a contract, compliance with legal obligations, or our legitimate interests.
Purpose of Processing: We collect and process personal data for the following purposes:

Providing and improving the functionality of the App
Personalizing your experience
Communicating with you
Analyzing usage trends and improving our services
Fulfilling legal obligations

Data Security: We take appropriate technical and organizational measures to ensure the security of your personal data and protect it against unauthorized or unlawful processing and accidental loss, destruction, or damage.
Data Subject Rights: Under the GDPR, you have certain rights regarding your personal data, including the right to:

Access your personal data
Rectify inaccurate or incomplete data
Erase your personal data
Restrict or object to the processing of your personal data
Data portability
Withdraw consent

Data Retention: We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
Third-party Services: Some features of the App may rely on third-party services that may also collect and process your personal data. Please refer to the privacy policies of these third parties for more information.
Changes to this Policy: We reserve the right to update or modify this GDPR Compliance section of our terms and conditions at any time. Any changes will be effective immediately upon posting the updated terms on the App. Your continued use of the App after any such changes constitutes your acceptance of the revised terms.

By using this App, you consent to the collection and processing of your personal data as described in this GDPR Compliance section.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]

Address: Ravnsborggade 7A, 5TV. Copenhagen, 2200, Denmark.